The German version is legally authoritative. This English version is provided as a non-binding translation.
For use of the Equinora app, website and web portal provided by PrismaWorks, proprietor Fabien Sombrofsky, Braune-Moor-Str. 1b, 49844 Bawinkel, Germany (“PrismaWorks”, “Equinora”, “we” or “us”).
These terms apply to the Equinora app for iOS and Android, equinora-app.de, the web portal at equinora-app.de/portal and related services. They apply to private users and members as well as riding clubs, stable communities, commercial livery yards and other organisations (“organisations”).
A person requesting, ordering or administering a licence for an organisation acts on behalf of that organisation and must be authorised to do so. Conflicting terms of an organisation apply only if expressly accepted by us in text form.
Equinora supports the organisation of riding clubs, stables and private horse ownership. Features may include horse management, bookings, events, news, tasks, feeding and health information and notifications. The exact scope follows the tier described in the app or the individual offer.
When separately activated, the web portal provides administrative and financial features, including member, fee and invoice management, cash book, bank reconciliation, dunning, donation receipts, SEPA files, online applications, member self-service and – for stables – box, contract and service management. The personal “My area” member service is separate from the administrative workspace.
We may technically develop features within the agreed scope. Statutory rights relating to digital products and the requirements for changes in section 13 remain unaffected.
Account-based functions require registration with accurate information. Login details must be kept confidential and may not be passed to third parties. If unauthorised access is suspected, the password must be changed immediately and support notified. Accounts are not transferable.
Minors may use Equinora only with any consent required from their legal guardians. They may enter into paid contracts only with the required approval of their legal representatives. Organisation licences may be ordered only by adults authorised to represent the organisation.
The contract for free use is formed when the account has been successfully created and these terms have been accepted. Displaying Premium tiers and organisation packages does not constitute a binding offer.
Private Premium subscriptions are purchased through the purchase dialogue in the Apple App Store or Google Play. An organisation’s enquiry via the app, website or email is initially non-binding. A contract is formed only through our express order confirmation or an individual offer accepted by the organisation. An invoice sent only as a payment request does not replace the order confirmation unless expressly agreed in the offer.
Club and stable Premium are licensed outside the app against invoice. Depending on the offer, the term is one or two years and does not renew automatically. Activation takes place at the time specified in the offer, normally after receipt of payment. A new term may be offered before expiry.
The web admin tool is a separately bookable add-on. It generally requires an active club or stable Premium licence and is activated only for the organisation named in the offer. Premium alone does not activate the admin tool unless the specific offer expressly says so. Discounts, trials and free months apply only as stated in the relevant offer.
The organisation decides which people receive roles and permissions. It must review access regularly and promptly adjust it when a person leaves or changes responsibilities. Technical security measures such as two-factor protection do not replace this organisational responsibility.
The price shown in the purchase dialogue applies to store subscriptions. The offer and order confirmation apply to organisation licences. Invoices are due without deduction within the stated period. All prices displayed directly by us are final prices; no VAT is charged or shown under the German small business rule in section 19 UStG.
Price changes for store subscriptions apply only to future billing periods and are announced under the rules of the relevant app store. New prices for organisation licences apply only to a newly agreed term.
Consumers have a statutory cancellation right where the legal requirements are met. Details, deadlines and the model cancellation form are provided in our cancellation policy. Purchases processed through an app store may additionally use the refund and support channels offered there. Mandatory consumer rights are not restricted.
Equinora is neither a bank nor a payment service provider and does not execute payments. SEPA files are checked by the organisation and submitted independently to its bank. Bank reconciliation suggestions must be reviewed before posting.
Invoices, reminders, postings, donation receipts and other documents must be checked for factual, tax and legal accuracy before use. The organisation is responsible in particular for invoice details, numbering, charitable-status information and retention duties. Equinora does not provide legal, tax or financial advice.
Memberships, livery arrangements or terminations recorded in the portal document a process managed by the organisation. Equinora does not become a party to the legal relationship between the organisation and a member or boarder. A digital membership card is not an official identity document.
In particular, unlawful, insulting, threatening, discriminatory, pornographic, fraudulent, malware-containing content or content infringing third-party rights is prohibited. For the duration of use, you grant us the non-exclusive rights technically necessary to store, reproduce and make your content available in Equinora to the recipients selected by you.
Content can be reported in the app. We process reports promptly and according to urgency. In the event of a violation, we may remove content, restrict its visibility or temporarily suspend accounts. Where legally and operationally possible, we provide the reason and a contact route for review.
Some features, such as the help assistant or text suggestions, may use artificial intelligence. Outputs are generated automatically and may be incomplete or incorrect. They must be reviewed before use and do not constitute legal, tax, financial or other professional advice. AI outputs do not make binding decisions about memberships or payments.
Special categories of personal data, login details or other confidential information should not be entered into free-text fields for AI functions unless the feature expressly requires it. Further information is provided in the privacy policy.
We aim for high availability but do not guarantee uninterrupted access. Maintenance, security measures, failures of third-party providers and events outside our control may lead to temporary restrictions.
During the relevant supply period, we provide updates required by law, including security updates. Users must install provided updates within a reasonable time where they have been informed about availability and the consequences of not installing them.
Beyond maintaining contractual conformity, we may change digital services only for a valid reason set out in these terms, in particular changes in law, security requirements, platform rules, misuse risks or necessary compatibility and performance improvements. Changes do not create additional costs. We give clear and timely notice on a durable medium of changes causing more than a minor negative impact; statutory termination rights, in particular under section 327r of the German Civil Code, remain unaffected.
Consumers have the statutory rights for defective digital products. In particular, they may demand that conformity be restored and, where the statutory requirements are met, terminate the contract, obtain a price reduction or claim damages. Statutory burden-of-proof rules and update obligations remain unaffected.
We are liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of simple negligence, we are liable only for breach of a material contractual obligation and only for the foreseeable loss typical for the contract. Liability under product liability law, an express guarantee, data-protection law and other mandatory provisions remains unaffected.
Where content or professional information originates from users or organisations, they are responsible for its accuracy. Equinora does not replace veterinary examination or treatment. These notices do not limit statutory rights in relation to the digital service owed by us.
Information about personal-data processing is provided in our privacy policy. Where we process administrative and financial information on behalf of an organisation, the organisation remains the controller and we act as processor. The separate Data Processing Agreement applies. Use of processing-on-behalf portal functions requires conclusion of that agreement.
Free use may be ended at any time by deleting the account. Deleting an account or uninstalling the app does not terminate a subscription purchased through Apple or Google. It must also be cancelled in the relevant app store.
Organisation licences end when the agreed term expires and paid access is then disabled. During the term and for a reasonable transition period, the organisation may use available export functions. Financial records subject to statutory retention may remain stored in restricted form after the contract ends; otherwise commissioned data is deleted or returned in accordance with instructions, the DPA and the privacy policy.
Either party may terminate for good cause. We may temporarily suspend access in particular for material breaches, security risks, misuse or payment default. Where urgency and the protective purpose permit, a warning and opportunity to remedy are given first. Statutory refund and damages rights remain unaffected.
We may change these terms for the future where required by changes in law or case law, new or changed functions, security requirements or platform rules, provided the contractual balance is not unreasonably shifted to your disadvantage. We give clear notice in text form before material changes take effect. Where a change requires new consent, we obtain it expressly; silence does not count as consent.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not deprive them of mandatory protection in their country of habitual residence. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body. Invalid provisions do not affect the remainder; the statutory rule applies instead.