Help & FAQ

With the join code, as text or a QR code. You get both from your club or stable admin.

1. Open the profile menu → My memberships
2. Enter the code or scan the QR code
3. The admin confirms your request and you get a push notification

If you already have your own horses, Equinora asks during the join whether to register them at the same time.

New clubs and stables are reviewed manually before activation. This protects against misuse.

• Activation usually takes one working day, and you'll be notified by email
• In the meantime you can keep using your existing memberships as usual
• Once activated, switch via the switch icon at the top of the left menu

Via the switch icon at the top of the left menu. There you'll see all your memberships.

Tapping an entry hides it from the main view. The membership stays in place and can be shown again at any time.

1. Profile menu → My horses
2. Tap Add horse and you automatically become the owner

In edit mode you can add more owners (for a family horse, for example), invite riding shares and fill in details like breed, date of birth or emergency vet.

1. Under My horses, tap Register with club/stable on the horse
2. Pick the destination; the request goes to the responsible admin
3. Once confirmed, your horse appears in that horse list

• Owners (private horse) and managers (club/stable horse) manage the horse fully: profile, health record, feeding plan
• Riding shares ride and book riding slots, but master data stays off-limits
• All three can ride and book

Club horses are added by the club admin (the club's horse list), stable horses by the stable admin (the stable horses tab). The owner is the club or stable.

Individual members can be assigned as a manager. They then look after the horse as if it were their own.

In edit mode under Profile details: date of birth (age is calculated automatically), breed, colour, sex, height, UELN, alternative names, character description and emergency vet.

All fields are optional and visible to the members of your stable.

• Private horses: right in the horse profile
• Stable horses: in the stable horses tab, where all members keep the data together
• Riding club: deliberately not included. A club is about bookings and events, not the record of an individual horse

As a club admin, in the left menu: Riding club → Club settings. There you manage logo, colours, join code, the linked club stable and premium.

As a club admin, under Riding club → Role assignment. Two areas:

• Club functions: board, treasurer and the like, shown in the club profile
• App roles: member, riding instructor, moderator and club admin control the permissions in the app

Several roles per person are possible. For security reasons you can't change your own role. Another admin or support does that.

In the left menu under Riding club → Club profile: general club info, address and the org chart with all officers.

Basic use is free, with up to two of your own horses and ad-supported.

	Lite	Pro
Private	3,99 €/month · 35,99 €/year · 3 horses	5,99 €/month · 53,99 €/year · 8 horses, gallery, statistics
Stable	79 €/year · 20 members	129 €/year · unlimited
Club	149 €/year · 50 members	249 €/year · unlimited

You book private premium as a subscription right in the app. Clubs and stables get their licence by invoice, a short request is enough. Every premium tier is ad-free. With the private annual plan you save around three months; clubs and stables start with three free months.

All prices are final. Under § 19 UStG no VAT is shown.

Extra tools for horse owners, bundled under My area in the left menu:

• Training diary with disciplines and statistics
• Treatment appointments (vet, farrier) with push reminders
• Cost tracker with CSV export
• Equipment management with maintenance reminders

The full feature set is part of private premium.

An add-on package for clubs and stables, 199,99 €/year on top of club or stable premium. With it you handle all your admin in the browser at equinora-app.de/portal: members and dues, GoBD-compliant invoices, SEPA direct debit, cash book with bank reconciliation, donation receipts and dunning — plus an online membership application, member self-service with a digital ID card, a stall plan with boarder billing for stables, and fine-grained roles with two-factor protection.

The admin tool is available now. Sign in with your app account; it is activated per club or stable after booking. Request it here with no obligation.

1. On the login page, tap Forgot password?
2. Enter your email address and submit
3. Follow the link in the email and set a new password

The link is valid for 60 minutes.

In any QR code view you'll find Download / share at the bottom. Via the share dialog you can save the image, print it or send it by messenger.

1. Profile → Settings → at the very bottom, Delete account
2. Tap Request confirmation email
3. Confirm the link in the email; only then is it deleted

Your memberships end, and bookings and private data are removed. Shared horses stay intact for the other owners; you're simply removed.

No longer have the app installed? Then request deletion via our web form: equinora-app.de/konto-loeschen.html.

Yes. Via Sign in at the top of the website you reach the web portal at equinora-app.de/portal, with the same account as in the app. The admin and finance features are unlocked by the management tool package; as a member you use your own member area there.

At equinora-app.de/portal/me you see your memberships at a glance: whether any fees are outstanding, your invoices and donation receipts as PDFs, and you keep your contact details up to date yourself. You can also grant your SEPA direct debit mandate right there (your IBAN is stored encrypted) and request your resignation.

Requirement: your club or stable uses the management tool and your app account is linked to your member record. If it isn't, the Link account button in the member area helps you out.

Clubs and stables with the management tool can enable an application link and share it on their website or as a notice, for example. Prospects fill in the form without an account; the application lands directly in the club's applications inbox, where it is reviewed and decided. The applicant automatically receives a confirmation email.

To enable it as a board member: in the portal under Applications → Settings → Public application form.

A presentable card page with your name, your club and the validity status of your membership — handy on your phone. You activate it yourself in the member area; only then does the page go public under a link that cannot be guessed. Amounts or contact details never appear on it, and you can deactivate it again at any time.

On your first login the portal greets you with a short introduction that matches your role — as treasurer you see different steps than a stable operator. The tours show you the features right in the real interface.

Later you'll find everything again via the ? menu at the top right: guided tours for every page, your learning path and the help centre with step-by-step guides and plain-language explanations.