Help & FAQ

With the join code, as text or a QR code. You get both from your club or stable admin.

1. Open the profile menu → My memberships
2. Enter the code or scan the QR code
3. The admin confirms your request and you get a push notification

If you already have your own horses, Equinora asks during the join whether to register them at the same time.

New clubs and stables are reviewed manually before activation. This protects against misuse.

• Activation usually takes one working day, and you'll be notified by email
• In the meantime you can keep using your existing memberships as usual
• Once activated, switch via the switch icon at the top of the left menu

Via the switch icon at the top of the left menu. There you'll see all your memberships.

Tapping an entry hides it from the main view. The membership stays in place and can be shown again at any time.

1. Profile menu → My horses
2. Tap Add horse and you automatically become the owner

In edit mode you can add more owners (for a family horse, for example), invite riding shares and fill in details like breed, date of birth or emergency vet.

1. Under My horses, tap Register with club/stable on the horse
2. Pick the destination; the request goes to the responsible admin
3. Once confirmed, your horse appears in that horse list

• Owners (private horse) and managers (club/stable horse) manage the horse fully: profile, health record, feeding plan
• Riding shares ride and book riding slots, but master data stays off-limits
• All three can ride and book

Club horses are added by the club admin (the club's horse list), stable horses by the stable admin (the stable horses tab). The owner is the club or stable.

Individual members can be assigned as a manager. They then look after the horse as if it were their own.

In edit mode under Profile details: date of birth (age is calculated automatically), breed, colour, sex, height, UELN, alternative names, character description and emergency vet.

All fields are optional and visible to the members of your stable.

• Private horses: right in the horse profile
• Stable horses: in the stable horses tab, where all members keep the data together
• Club-owned horses: in the club horse list; who can edit health and feeding data depends on their role and the club's Premium tier

As a club admin, in the left menu: Riding club → Club settings. There you manage logo, colours, join code, the linked club stable and premium.

As a club admin, under Riding club → Role assignment. Two areas:

• Club functions: board, treasurer and the like, shown in the club profile
• App roles: member, riding instructor, moderator and club admin control the permissions in the app

Several roles per person are possible. For security reasons you can't change your own role. Another admin or support does that.

In the left menu under Riding club → Club profile: general club info, address and the org chart with all officers.

Basic use is free, with up to two of your own horses and ad-supported.

Buy private Premium directly in the app. Club and stable admins can open Organisation Premium on the website, choose their organisation and review the plan and invoice. Direct orders currently require a German billing address; payment is by PayPal or EUR bank transfer. For other countries, contact support for a quote in the appropriate currency. New organisations without earlier paid Premium can try Premium Lite once for seven days, without payment or automatic renewal. Only private Premium removes ads from your personal account.

Private subscription prices are shown in the Apple App Store or Google Play. Terms for clubs and stables are agreed separately.

Extra tools for horse owners, bundled under My area in the left menu:

• Lite: medication, weight and body condition, temporary feed plans, horse diary, treatment appointments and costs
• Pro: also training goals, weekly plans, statistics and the gallery
• Deluxe: also automatic training summaries and unlimited privately owned horses
• Every private Premium tier removes ads from your personal account.

The automatic summary uses your own training records. It is not a training or health diagnosis.

Your personal referral code is in the Premium section. A new user enters it within the first 24 hours after signing up, verifies their email address and actively uses Equinora for at least seven days. Owning or helping to manage a horse counts, as does an active membership in a club or yard. Only then do you receive a one-time reward of 30 days of Private Premium Lite. If you already have Premium, the month is saved for later.

New clubs and yards that have never had a paid Premium plan can use the offer once. The seven days begin only after approval. While the organisation is being reviewed, the trial is saved for later. No payment is required and there is no automatic renewal. If you want to keep using Premium, submit a Premium request. The separate three-day private Pro trial is not affected.

Self-referrals, existing accounts, matching email addresses and suspicious multiple registrations do not count. Each account can receive the reward only once, and it cannot be paid out in cash.

Equinora reminds you seven, three and one day before it ends. Private Premium Lite then ends unless a suitable plan is active. No paid subscription starts automatically.

The browser-based administration add-on covers members, fees, invoices and access roles. Club or stable Premium is required.

Administration requires both an active management-tool package for your organisation and your own permissions for the task. Club or stable Pro alone is not enough. Authorised organisation admins can order the add-on under Organisation Premium. Everyone else can continue using their personal account area.

Finance and donation features follow German workflows; their suitability elsewhere has not been confirmed.

1. On the login page, tap Forgot password?
2. Enter your email address and submit
3. Follow the link in the email and set a new password

The link is valid for 60 minutes.

In any QR code view you'll find Download / share at the bottom. Via the share dialog you can save the image, print it or send it by messenger.

1. Profile → Settings → at the very bottom, Delete account
2. Tap Request confirmation email
3. Confirm the link in the email; only then is it deleted

Your memberships end, and bookings and private data are removed. Shared horses stay intact for the other owners; you're simply removed.

No longer have the app installed? Then request deletion via our web form: equinora-app.de/konto-loeschen.html.

Yes. Select Sign in to open My account with your app account. You do not need Premium or administration rights. Registering on the website creates the same account you can use in the app.

My account separates your personal tasks from administration: Profile & security, My clubs & stables and My documents. Membership details offer contacts, SEPA mandates, membership cards and resignation requests where available. Open your invoices and donation receipts under My documents as PDFs once a PDF is available.

Your account area is available even without an organisation. Your financial documents need a linked member record and the relevant permissions. If the link is missing, use Link account or ask your organisation admin. This does not give you access to the whole administration.

Clubs and stables with the management tool can enable an application link and share it on their website or as a notice, for example. Prospects fill in the form without an account; the application lands directly in the club's applications inbox, where it is reviewed and decided. The applicant automatically receives a confirmation email.

To enable it as a board member: in the portal under Applications → Settings → Public application form.

A presentable card page with your name, your club and the validity status of your membership — handy on your phone. You activate it yourself in the member area; only then does the page go public under a link that cannot be guessed. Amounts or contact details never appear on it, and you can deactivate it again at any time.

Open Help & introduction in your account menu. The short, optional introduction shows your profile, memberships and documents in the actual interface. You can skip it and restart it at any time.

Help is divided into My account & FAQ and Administration help. Search for your topic or open a step-by-step guide. Administration tours are offered only with the required access. Language initially follows your browser; the flag-and-code dropdown lets you switch and return to the browser language.